Wireless Technologies Operations Network Operations Practitioner

2023-04-19
Accenture
Hyderabad, Telangana
Full Time

Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
  • Project Role :Network Operations Practitioner
  • Project Role Description :Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Hyderabad
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :
    • Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies

    • Technical Experience :       Good experience on Wireless Technologies and Wireless Access Point

    • Professional Attributes :       -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently

    • Additional Information :       -Willing to work in 24/7 support rotational shifts

15 years of full time education
Recomended Jobs